Healthcare Job Descriptions

Careers as a care & support worker in Hillingdon, Ealing and Hounslow and surrounding areas.

We are currently looking for care & support workers and managers of care & support services who are really passionate about providing great support and care services to people who live in their own home. You do not necessarily have to have experience as long as you care. We will give you all the training you need. We also welcome apprenticeship healthcare assistants.

Perhaps you are looking for some part time hours to work as a carer or you are looking for a full time role and would like to train to manage people within the care sector. We can give you the training you need as long as you have the desire and dedication to learn.

Hillingdon Care & Support Workers

Avant Healthcare Services Ltd are currently recruiting for care & support workers in the Hillingdon area

We are also looking for care and support staff in Feltham, Bedfont, Hanworth, Heston, Cranford, Brentford, Isleworth, Chiswick, Hayes, Harlington, West Drayton, Uxbridge, Ickenham, Yeading, Ealing, Southall, Shepherd’s Bush, Acton, Park Royal and Hanwell.

Avant Healthcare Services Ltd provides high quality home care to enable individuals to remain living in their own homes as long as possible. We individually assess each customer and then agree a personal care plan with them, which is tailored to their needs and enables them to live independently and with dignity in their home.

Our care & support worker role is the crucial to our business. As a care & support worker you will provide the direct service to our customers which will often involve working on your own. You will be allocated to customers that you will see regularly and will build and maintain close relationships with in providing a high quality service. Some of our customers will require two care & support workers to work as a team due to the nature of the care and support we are delivering. As a team you will receive support from our service managers, field based managers as well as the branch managers.

You will be expected to carry out personal, practical, social and emotional care and support to our customers and this would include helping them with shopping, housework, meal preparation, personal hygiene including washing, bathing and dressing.

At Avant Healthcare we don’t just offer you care and support jobs, we offer you a career progression in health and social care. We offer excellent rates of pay with flexible working hours, paid holidays, opportunities to complete Level 2 and 3 diploma in Health & Social Care QCF and a good team environment.

Previous care experience is not essential, however a caring nature is. You can work within your local area and enjoy a friendly and supportive team.

If you feel you can make a difference to the lives of our customers, please call the Avant team to find out more on 0203 805 0610 or email us on [email protected]

Ealing Care & Support Workers

Avant Healthcare Services Ltd are currently recruiting for care & support workers in the Ealing area.

We are also looking for care and support staff in Feltham, Bedfont, Hanworth, Heston, Cranford, Brentford, Isleworth, Chiswick, Hayes, Hillingdon, Hounslow, Harlington, West Drayton, Uxbridge, Ickenham, Yeading, Southall, Shepherd’s Bush, Acton, Park Royal and Hanwell.

Avant Healthcare Services Ltd provides high quality home care to enable individuals to remain living in their own homes as long as possible. We individually assess each customer and then agree a personal care plan with them, which is tailored to their needs and enables them to live independently and with dignity in their home.

Our care & support worker role is the crucial to our business. As a care & support worker you will provide the direct service to our customers which will often involve working on your own. You will be allocated to customers that you will see regularly and will build and maintain close relationships with in providing a high quality service. Some of our customers will require two care & support workers to work as a team due to the nature of the care and support we are delivering. As a team you will receive support from our service managers, field based managers as well as the branch managers.

You will be expected to carry out personal, practical, social and emotional care and support to our customers and this would include helping them with shopping, housework, meal preparation, personal hygiene including washing, bathing and dressing.

At Avant Healthcare we don’t just offer you care and support jobs, we offer you a career progression in health and social care. We offer excellent rates of pay with flexible working hours, paid holidays, opportunities to complete Level 2 and 3 diploma in Health & Social Care QCF and a good team environment.

Previous care experience is not essential, however a caring nature is. You can work within your local area and enjoy a friendly and supportive team.

If you feel you can make a difference to the lives of our customers, please call the Avant team to find out more on 0203 805 0610 or email us on [email protected]

 

 

 

Hounslow Care & Support Workers

Avant Healthcare Services Ltd are currently recruiting for care & support workers in the Hounslow area.

We are also looking for care and support staff in Feltham, Bedfont, Hanworth, Heston, Cranford, Brentford, Isleworth, Chiswick, Hillingdon, Hayes, Harlington, West Drayton, Uxbridge, Ickenham, Yeading, Ealing, Southall, Shepherd’s Bush, Acton, Park Royal and Hanwell.

Avant Healthcare Services Ltd provides high quality home care to enable individuals to remain living in their own homes as long as possible. We individually assess each customer and then agree a personal care plan with them, which is tailored to their needs and enables them to live independently and with dignity in their home.

Our care & support worker role is the crucial to our business. As a care & support worker you will provide the direct service to our customers which will often involve working on your own. You will be allocated to customers that you will see regularly and will build and maintain close relationships with in providing a high quality service. Some of our customers will require two care & support workers to work as a team due to the nature of the care and support we are delivering. As a team you will receive support from our service managers, field based managers as well as the branch managers.

You will be expected to carry out personal, practical, social and emotional care and support to our customers and this would include helping them with shopping, housework, meal preparation, personal hygiene including washing, bathing and dressing.

At Avant Healthcare we don’t just offer you care and support jobs, we offer you a career progression in health and social care. We offer excellent rates of pay with flexible working hours, paid holidays, opportunities to complete Level 2 and 3 Diploma in Health & Social Care QCF and a good team environment.

Previous care experience is not essential, however a caring nature is. You can work within your local area and enjoy a friendly and supportive team.

If you feel you can make a difference to the lives of our customers, please call the Avant team to find out more on 0203 805 0610 or email us on [email protected]

Service Manager

JOB DESCRIPTION AND PERSON SPECIFICATION

 

Post: Service Manager
Location: Hounslow Office
Reporting to: Branch Manager
Responsible for: All care staff
Grade: n/a
Other requirements: Ideally a car driver

 

Organisation background

Avant Healthcare Services was set up to provide high quality care and sustainable care services and to support people living in the community. Avant are continually investing in quality, training and in improving the ways in which we work. We want the company to be a great place to work and want all staff to help make this happen.

Avant would like to provide an excellent standard of support and care in the community and in care settings. We aim to grow nationally across the UK and want to ensure that our staff and customers are at the heart of everything we do

Our Company Values

 Aspirational  = to give outstanding quality of care to every single person

Virtue = to have moral excellence

Accountability = to be responsible and learn from our mistakes

Nurturing = to be always caring and compassionate

Trustworthy = to be totally open and honest

 Background

You will be allocated a set geographic area with your own team of care and support workers and customers. The boundaries of the zone may change with the business.

Your role is to ensure :

1) Each customer has a high standard of care and support. You will be responsible for ensuring each customer has a person centred plan carried out before or on the first day of service and ensuring each customer is reviewed.

2) To ensure that all the care and support workers within the team are able to fulfil the role to a high standard.

3) To manage all the staff in the team ensuring their performance is managed effectively.

You may also be required to carry out domestic home care or additional/alternative tasks, as you may from time to time be reasonably expected to meet operational requirements and business needs.

Main purpose of Post:

  • To manage a team of care and support workers to provide independent living and enable customers live in their own home by providing a high standard of personal care and practical assistance.
  • To support the management of the organisation by providing assistance with case reviews, supervision of new staff and general management tasks, e.g on-call.
  • The on-call responsibility will be considered to be part of the overall role
  • To oversee a geographical area and to be responsible for the customers within this zone
  • To ensure all the customers in the zone are receiving a high standard of care and support
  • To carry out monthly reviews with the care team

 Key Roles, Tasks & Responsibilities

Care:

  1. Ensure that all company policies and procedures are adhered to
  2. To manage your own zone which includes line managing the care team when there is under performance or failure to adhere to company policy and procedure
  3. Undertake case reviews as directed by the branch manager. This may include care plan reviews, customer surveys and environmental assessments;
  4. When required carry out initial risk and needs assessments (person centred plans) with all new customers and reviewing these at least annually
  5. Dealing with complaints, concerns and suggestions and following these through appropriately
  6. Train all new care staff in line with company policy
  7. Undertake supervisory visits with new staff members. This may include unannounced visits whilst care and support workers are working and supported visits with new staff to familiarise them with care practices for each customer ;
  8. Carrying out at least three monthly reviews/end of probationary and annual appraisals for all care staff in your team
  9. Ensure care staff are carrying out their roles to the highest standard and managing their performance where there are concerns
  10. Work on-call. This will involve holding the on-call phone, managing the off-duty rota and responding to emergency issues. This role will be supported by the management team
  11. Support the management team in developing the service. This may include attending staff meetings, attending external meetings and engaging in some marketing activity;
  1. Manage the call times for all care managers and service users using the computerised rostering system. Ensuring all call times are entered at the correct time
  2. Ensuring adequate travel time is implemented in between every call
  3. Ensuring no calls are “crammed” unless there is an emergency situation
  1. Ensure all service users are communicated with properly and are informed of all changes to their package
  2. Ensure call monitoring is used effectively. Ensure that every care manager logs in and out at least 95% of the time
  3. Assess social and health care needs of new service users, and maintain on-going assessment and review of all other service users.
  4. Undertake direct domiciliary care if required. Assist service users in all aspects of their care needs, and provide supervision and attention where necessary.

Assigning care/support workers to service user visits

  1. Manage the call times for all care staff and service users using the computerised rostering system.
  2. Expected to be available out of their contractual hours on a mobile for issues that occur in their branch.
  3. May be required for advice, guidance and support in reference to their clients and carers.
  4. All must be signed off as carers and will be expected to care and support their clients if required.
  5. Manage the computer rostering system and ensure it is continually up to date.
  6. When booking a care staff for a call, ensure they are properly trained to carry out the role and that they have the correct travel time.
  7. Ensure the roster has minimal travel time in between calls. Aim to devise rosters which can be walked around to promote ‘a healthy and environmentally friendly’ roster.
  8. Maintain up to date care plans for each service user within the computer system.
  9. Informing all service users of any changes that occur to their package of care/support in a timely way and ensure this is logged.
  10. Ensure a field based manager accompanies any care staff to a new service user.
  11. Carry out telephone checks at least monthly to every service user to ensure their service is at a high standard. Where there are issues, resolving these quickly and effectively in line with the complaint/issues procedure.
  12. Ensuring the telephone is answered within three rings and dealing with all telephone enquiries in an enthusiastic way. It is essential to be positive with everyone.
  13. Ensure that when calls are covered for holiday, sickness or an emergency that this is done in line with our policy. Every service user visit needs to be treated with respect and it is vital to ensure that service user is aware of any changes.
  14. Respect the environment and the company’s resources in the way you work.
  15. Adhere to all company’s policies and procedures.

 Communication:

  1. Ensure a high level of communication is maintained between all employees and service users.
  2. Hold meetings in line with the company policy or more often if required.
  3. Liaise with senior staff members and care staff to ensure that the highest standard of service is provided, using appropriate media for example, email, text, newsletters etc.
  4. Ensure all staff members are aware of the company’s policies and procedures.

Health & Safety:

  1. Report immediately to the branch manager any illness of an infectious nature or accident incurred by a service user, colleague, self or another. Be responsible for infection control in conjunction with the registered provider.
  2. Report to the branch manager any faulty appliances, damaged furniture, equipment or any potential hazard.
  3. Promote safe working practice at all times.

IT management

  1. Ensure your training is kept up to date.
  2. Ensure security is maintained e.g. no sharing of passwords.

General:

  1. Adhere to the General Social Care Council Code of Conduct.
  2. Be ‘on-call’, as agreed with the branch manager, for emergencies which may arise within the agency, and to cover shifts if all other avenues have been exhausted.
  3. Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
  4. Notify the branch manager as soon as possible of your inability to work, and also on your return to work from all periods of absence.
  5. Pay maximum attention to security at all times.
  6. Adhere to all company policies and procedures within the defined timescales.
  7. Ensure all equipment is clean and well maintained.
  8. Carry out any other tasks that may be reasonably assigned to you.
  9. Manage the office in line with the environmental policy – e.g. minimise printing by ensuring documents are on line, file using online software
  10. To ensure that filling has been done via the electronic filling system
  11. To manage processes/projects to improve the functions of the area that you manage
  12. To be a ‘buddy’ to new colleagues – this will improve performance and develop teamwork in a smaller scale. You will be helping each other out for both of you to improve
  13. To continually review the processes and procedures that you follow in order that best practice is continually updated and improved
  14. To be a ‘completer – finisher’ of projects
  15. To follow a process from start to finish
  16. To ‘think outside the box’
  17. To take minutes at meetings and have these sent over within 24 hours after the meeting and circulate these around the organisation where applicable
  18. If you are attending a contract review meeting or a social services review meeting. Provider forums etc. Often, they may provide minutes at a later stage so in this case, then you can provide a brief summary of what was discussed/actions to be taken within 24 hours after the meeting and circulate these around the organisation where applicable
  19. To be responsible for keeping your own work space clean and tidy – including desk drawers etc. The organisation will provide the cleaning products and its your responsibility to ask if you run out
  20. To follow the organisations cleaning policy

 PERSON SPECIFICATION 

Essential Desirable
Qualifications Level 3 or above diploma or equivalent within the first year of employment in Leadership and management/ Health and Social Care
Experience

Desire to work with all service user groups

Ability to establish and maintain effective working relationships with all employees and external organisations

Ability to organise staff meetings/ evening events/ appreciation events

Carer meeting for the branch

Performance manage underperforming staff and follow the legal process with the HR department

 

To have a working knowledge of Health and Safety legislation

 

Skills/Attributes

Excellent communication skills.

Good administrative skills.

Good planning and organisational skills

To be able to establish and maintain effective working relationships.

To be able to prioritise and organise own workload effectively.

To be able to manage staff

Good Written skills

Caring and passionate about care

Excellent Punctual Timekeeping record

Effective team leader

IT literate

Positive and welcoming

Passionate about improvement people lives

Self Motivated

Organised

Flexible

Sensitive to the needs of others

Active team player

To be able to implement and maintain recording and reporting systems.

To have a working knowledge of Health and Safety.

 

Additional Requirements

Full driving licence and business insurance cover

Lives locally and therefore has a good knowledge of the local area

 

 

This job description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. Avant reserves the right to amend this job description from time to time, according to business needs. Any changes will be confirmed in writing. Please note that you share with Avant the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

 

Field Based Managers

At Avant Healthcare we provide personalised, quality and professional care and support (also known as domiciliary care) to enable individuals to remain living in their own homes as long as they wish to and empower them to live independent lives near the people and places that are important to them. We offer 30 minute calls to full live in packages and our services range from child care to end of life. We are flexible and respond to your changing priorities and needs

At Avant we provide training and continued professional development to all our staff, and we are continually investing in training giving all our staff the right skills and knowledge to help our customers. Whilst we are recruiting, we will identify all the specialist experience a care and supporter worker has and will match them with our customer’s requirements.

Our Company Values

Aspirational = to give outstanding quality of care to every single person

Virtue = to have moral excellence

Accountability = to be responsible and learn from our mistakes

Nurturing = to be always caring and compassionate

Trustworthy = to be totally open and honest

The role of a field based manager is to support our care and support workers in the field and implement care plans and risk assessments to our customers. You will also be expected to review existing care plans and help support our customers

Field based managers need to be effective in the field and have great organisation skills and have an understand of the regulations that are set out within health and social care

A good working relationship and understanding on the specific needs of our customers is important as many of our customers have dementia, learning disabilities, physical disabilities or mental health issues

Other responsibilities would be to ensure all reporting and documents are up to date and ensure that any changes in customer care plans are communicated to all branch staff.

Introduce the care & support workers to the customers and check that the care and support workers are working to the agreed care plan

It is essential that all our staff have a passion about the care and support that we provide and are compassionate and respect not only our customers but our staff.

Field based managers should have excellent communication skills and the ability to work on their own initiative and as part of a team

A good understanding of health and social care and the industry regulations and the ability to work under pressure and be able to communicate at all levels.

Branch Managers

At Avant Healthcare we provide personalised, quality and professional care and support (also known as domiciliary care) to enable individuals to remain living in their own homes as long as they wish to and empower them to live independent lives near the people and places that are important to them. We offer 30 minute calls to full live in packages and our services range from child care to end of life. We are flexible and respond to your changing priorities and needs

At Avant we provide training and continued professional development to all our staff, and we are continually investing in training giving all our staff the right skills and knowledge to help our customers. Whilst we are recruiting, we will identify all the specialist experience a care and supporter worker has and will match them with our customer’s requirements.

Our Company Values

Aspirational = to give outstanding quality of care to every single person

Virtue = to have moral excellence

Accountability = to be responsible and learn from our mistakes

Nurturing = to be always caring and compassionate

Trustworthy = to be totally open and honest

The role of a branch manager is to ensure that all customers receive a high standard of care and support whilst maintaining their independence and dignity.

This role works alongside the service manager and the field based manager and overseas and maintains the day to day running of the branch in line with company policy and procedures.

As a branch manager you will ensure all staff contribute to the best of their ability to the efficient running of Avant and to the creation of an atmosphere conducive to the best interests of the customers.

You will manage the call times for all care and support workers and customers using a rostering system and ensure all call times are entered correctly

You will ensure that all our customers are communicated properly and are informed of all changes to their package

Social and health care needs of our new customers are maintained and on-going assessments and review of all other customers are kept up to date

As a branch manager it will be expected that direct domiciliary care is undertaken should it be necessary. You will assist customers in all aspects of their care needs, and provide supervision and attention where necessary. You will also undertake initial risk assessments within customers’ homes in line with the company’s Health & Safety policies and procedures

Field based managers will accompany any care and support staff to a new customer. They will also carry out telephone checks to every customer monthly to ensure their service is at a high standard. Where there are issues, resolving these quickly and effectively in line with the complaint/issues procedure

They will ensure that when calls are covered for holiday, sickness or an emergency that this is done in line with our policy. Every customer visit needs to be treated with respect and it is vital to ensure that customer is aware of any changes.

As a branch manager you will supervise and train new staff in all aspects of their work, giving help and guidance where appropriate.

You will be expected to be registered as the registered manager for the branch you are managing ideally within three months of your employment.

A qualification in Leadership and Management/Health and Social Care Level 3 or above equivalent

Above Level 3 diploma or equivalent within first year of employment in Leadership and management/ Health and Social Care