Back in May, Avant’s latest CQC report was published, scoring a ‘Good’ in every category. The CQC, Care Quality Commission, inspect and rate every care service in the UK based on five aspects: is the service provided safe, effective, caring, responsive, and well-led?
The inspection involved two members of the CQC visiting the Avant offices and interviewing the team, as well as talking to a number of our customers. During these discussions, our customers were able to give feedback on the care they or their loved ones had received from Avant.
One customer’s loved one shared, “I feel he is safe with [the care worker]. She understands [person] and she takes [them] out shopping.”
Another added, “They seem confident using the hoists and moving [my relative]. I trust [the care workers], I wouldn’t have them in my house if I didn’t.”
The report detailed how ‘people using the service were happy with the care and support they received’. It also mentioned how our customers are usually cared for by the same Care Workers and that our customers feel that they were able to discuss their individual needs and preferences.
As well as the office team and our customers, the CQC also spoke to Care Workers who are out in the field.
When asked about the induction process, one of our Care Workers said, “I did find it helpful. I was new to caring so it was really important to me to get a good induction. I shadowed other staff until I felt comfortable.”
We were particularly proud of the parts of the report which highlighted instances where our Care Workers had gone above and beyond to ensure the safety of our customers. One customer said, “When I haven’t been well they have phoned my [relative] and 111 and they have stayed with me until my [relative] arrives.”
The CQC report also drew attention to the fact we have effective systems for monitoring and improving the quality of the service. These included involving people who used the service and other stakeholders in discussions about how they felt the service could be improved.
Thank you to our team for their continued excellent standards and to each of our customers who took part.