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Snow problem for Avant carers: customers come first in all weather

With much of the country blanketed in snow last week, plenty of people took enforced ‘snow days’ and the chance to enjoy themselves in the wintry wonderland, and rightly so!

For Avant care workers, the snow posed a major challenge – but one that was not going to stop them providing vital services to our clients. Through a combination of grit, determination, foot power and some handy 4x4s, we were on hand to continue normal service despite the best efforts of mother nature.

Working in care is a special vocation requiring a very wide range of skills, not least the understanding that for many people, carers are their daily lifeline. Whether helping individuals to get ready in the morning, to follow their medical regimen or simply to be there for some company and a chat, our teams take great pride in the services they deliver and the passion with which they do it.

That’s why we couldn’t be happier to have their dedication to their clients recognised by the families of those we support. Here are just a few of the kind words we received at the end of last week for braving the elements:

“I just want to thank Nesreen for her help today. Nesreen came on time when the weather has been really bad, thanks for all her help today and she even showed my mum the snow from the porch.  We truly appreciate all her help from the bottom of our hearts.”

Kishore, client’s son

“Regarding the service today could you please pass my thanks to the carers as in this weather they all arrived on time to ensure the client is looked at. They ensured that despite the snow and cold, they attended the call.”

Manpreet, client’s daughter

“They are doing a wonderful job.”

John, client’s relative

Many people only hear about social care when something goes wrong, so it’s been pleasing to see plenty of people on social media praising care teams across the country for their rare dedication to supporting those in need. At Avant, we’re really proud to be a part of that special group of people.

That’s why you can be sure that we’re working our hardest to provide the highest quality care for our clients. We understand how much it matters, come rain, snow or sunshine…

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