At Avant we pride ourselves first and foremost on the quality of care we deliver; there’s nothing more important in our business than making sure customers have exactly what they need.
That’s why we feel so blessed when we receive feedback from family members of those we support, because working together with families is the only way to deliver the best possible care. So when we heard from Ms Z recently, whose mother we help care for, we were so touched by her words.
First, Ms Z praised our care workers:
“I would like to send a compliment to the carers Mrs Salma and Mrs Jatinder for the hard work they are doing. Mrs Salma is a professional carer, she is excellent on strip wash and shower, very friendly and sweet. My mother is very happy.”
And then one of our management team was also singled out for her approach:
“I would like to give a special compliment to Mrs Mokhtaria Aguidi, the field manager of Hounslow who assisted me last night by responding… while I was struggling to find help. Mrs Aguidi gave me comfort and made me feel relaxed and showed lots of interest…and even offered to visit me to resolve the problems I had.”
For us, these words mean everything. We support people to live comfortably in their own home for as long as they would like to, and family feedback helps us continually get better and better at doing just that.
If you are interested in Avant providing care for yourself or a loved one, please contact us and our team will arrange a no obligation visit to discuss our services and how we can help.